WHAT IS THE EVENT?

A TWO DAY OUTDOOR KISSTORY EVENT IN CRYSTAL PALACE PARK, LONDON WITH ALL YOUR FAVOURITE ARTISTS AND DJS IN ONE PLACE PERFORMING THE BIGGEST OLD SKOOL & ANTHEMS LIVE!

WHEN IS IT?

SATURDAY 24TH JULY AND SUNDAY 25th JULY 2021.

WHAT TIME DOES IT START?

EVERYTHING KICKS OFF FROM 12PM.

WHAT TIME DOES IT FINISH?

ALL WILL BE DONE AND DUSTED BY 10PM ON SATURDAY AND 9PM ON SUNDAY (LET’S NOT KEEP THE NEIGHBOURS UP)!

WILL THERE BE CAMPING?

NO, THIS IS NOT A CAMPING EVENT, SO PLEASE DO NOT BRING A TENT - YOU WON’T BE ABLE TO PITCH IT UP!

HOW DO I GET THERE?

WE RECOMMEND TO USE PUBLIC TRANSPORT TO GET TO CRYSTAL PALACE:

BY BUS - 3, 122, 157, 202, 227, 249, 358, 363, 410, 432, 450, N3, N63.

BY TRAIN – CRYSTAL PALACE OR PENGE WEST STATION.

THERE IS STRICTLY NO PARKING. ALL SURROUNDING RESIDENTIAL ROADS WILL BE CLOSED OFF FOR NON-RESIDENTIAL TRAFFIC.

DO YOU HAVE TO BE OVER 18 TO COME?

THIS IS AN OVER 18S EVENT. WE RECOMMEND THAT EVERYONE BRINGS ID, NO REFUNDS WILL BE GIVEN FOR LACK OF ID ON THE DAY.

WILL THERE BE DISABLED ACCESS?

OF COURSE! WE WANT EVERYONE TO COME DOWN AND HAVE A GREAT TIME! IF YOU’D LIKE MORE INFORMATION PLEASE CONTACT CONTACT@KITSTAR.CO.UK.

CAN I BRING MY OWN FOOD/DRINKS?

DUE TO SECURITY REASONS, NO FOOD OR DRINK CAN BE BROUGHT INTO THE EVENT. FREE TAP WATER WILL BE AVAILABLE AT ALL BARS. THERE WILL BE LOTS OF DRINKS AND FOOD OPTIONS FOR ALL ON SITE SO ALL YOU NEED TO BRING IS YOUR AWESOME SELF!

CAN I TAKE PHOTOS?

WE ACTIVELY ENCOURAGE PHOTOGRAPH TAKING AND EXPECT SELFIE STANDARDS TO BE HIGH BUT NO SELFIE STICKS WILL BE ALLOWED ON SITE! PLUS PROFESSIONAL CAMERA EQUIPMENT AND PROFESSIONAL CAMERAS WITH A DETACHABLE ZOOM LENS ARE A NO NO! DON’T FORGET TO HASHTAG YOUR POSTS ON SOCIAL WITH #KISSTORY.

I CAN’T GO THE EVENT ANYMORE, CAN I GET A REFUND?

UNFORTUNATELY, TICKETS PURCHASED FOR THE 2021 EVENT ARE NON-REFUNDABLE.

WHEN WILL THE LINE-UP BE ANNOUNCED?

YOU’LL HAVE TO KEEP IT KISS TO FIND OUT!

WHEN WILL THE SET TIMES BE RELEASED?

WE WILL RELEASE SET TIMES IN THE WEEK PRIOR TO THE EVENT. MAKE SURE YOU DON’T MISS OUT BY FOLLOWING KISSTORY ON SOCIAL MEDIA TO STAY UP TO DATE WITH ALL THE LATEST INFO!

WHAT IF I HAVE A PROBLEM DURING THE EVENT?

THERE WILL BE TWO HELP DESKS IN PLACE. ONE INSIDE AND ONE OUTSIDE THE EVENT IF YOU HAVE ANY PROBLEMS OR ISSUES ON THE DAY.

WHAT WILL HAPPEN TO THE TICKET(S) I BOUGHT FOR 2020’S DATE?

WE CAN’T WAIT TO PARTY WITH YOU SO ALL TICKET(S) WILL BE AUTOMATICALLY TRANSFERRED TO SATURDAY 24th JULY 2021, NO ACTION FROM YOU IS REQUIRED. IF YOU HAVE PURCHASED TICKETS FOR THE 2020 EVENT AND CAN’T MAKE THE NEW DATE IN 2021, PLEASE CONTACT YOUR POINT OF PURCHASE DIRECTLY TO REQUEST A REFUND. TICKETS PURCHASED FOR THE 2021 EVENT ARE NON-REFUNDABLE. IF YOU REQUIRE MORE INFORMATION ON THIS, PLEASE EMAIL EVENTS@KISSFMUK.COM.

I HAVE A QUESTION ABOUT MY TICKET.

PLEASE GET IN TOUCH WITH YOUR POINT OF PURCHASE FOR ANY INFO.

WHAT ARE THE AUTHORISED TICKETING AGENTS?

WE STRONGLY RECOMMEND THAT YOU DO NOT BUY A TICKET FROM ANYWHERE OTHER THAN OUR OFFICIAL TICKETING OUTLETS (UNIVERSE AND SKIDDLE) TO AVOID ANY DRAMAS.

WHEN WILL I RECEIVE MY TICKETS?

TICKETS WILL BE RELEASED AS E-TICKETS ONE WEEK PRIOR TO THE EVENT.

WILL I BE SEARCHED ON ENTRY AND CAN I BRING IN A BAG?

FULL SEARCHES AND WALKTHROUGH METAL DETECTION ARCHES WILL BE IN OPERATION ON THE DAY, THIS IS A CONDITION OF ENTRY. TO HELP YOU GET THROUGH SECURITY AS QUICKLY AS POSSIBLE PLEASE DO NOT BRING A BAG LARGER THAN AN A4 SHEET OF PAPER. IF YOU NEED FURTHER CLARIFICATION PLEASE CONTACT CONTACT@KITSTAR.CO.UK.

WHAT ITEMS ARE RESTRICTED? CAN I BRING PERFUME OR AEROSOLES?

NO DRUGS OR ILLEGAL SUBSTANCES ARE PERMITTED ON THE SITE. NO WEAPONS OF ANY KIND ARE ALLOWED ON SITE.

STRICTLY NO GLASS (INCLUDING PERFUME OR COSMETIC BOTTLES) CAN BE BROUGHT INTO THE EVENT. NO AEROSOLS WILL BE ALLOWED ON SITE.

WILL THERE BE CASH MACHINES ON SITE?

YES, THERE WILL BE CASH MACHINES AVAILABLE ON SITE.

CAN I COME IN AND OUT OF THE EVENT?

THERE IS NO READMISSION. IF YOU LEAVE YOU WILL NOT BE ALLOWED BACK IN.

WHAT’S THE DRESS CODE?

DRESS TO IMPRESS! DON YOUR BEST OUTFITS AND MAKE SURE YOUR SELFIE GAME IS STRONG! DON’T FORGET TO HASHTAG YOUR POSTS ON SOCIAL WITH #KISSTORY.

ANY MORE QUESTIONS?

CONTACT@KITSTAR.CO.UK.