25

Saturday 25th
September 2021

26

Sunday 26th
September 2021

STREATHAM COMMON,
LONDON

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FAQ

 

WHAT IS THE EVENT?

A TWO DAY OUTDOOR KISSTORY EVENT IN STREATHAM COMMON, LONDON WITH ALL YOUR FAVOURITE ARTISTS AND DJ’S IN ONE PLACE PERFORMING THE BIGGEST OLD SKOOL & ANTHEMS LIVE!

IS KISSTORY FESTIVAL STILL HAPPENING IN JULY 2021?

WE HAVE TAKEN THE DECISION TO MOVE THE FESTIVAL TO THE LATER DATES OF SATURDAY 25TH AND SUNDAY 26TH SEPTEMBER 2021. OUR NUMBER ONE PRIORITY IS THAT ALL TICKET HOLDERS CAN PARTY WITH US SAFELY AND WITH CONFIDENCE.

WHY ARE WE MAKING THESE CHANGES?

WE REALLY WANT TO PARTY WITH YOU THIS YEAR AND MOVING THE FESTIVAL GIVES US THE BEST CHANCE TO DO THAT. WE WANT TO BRING YOU THE BEST OLD SKOOL & ANTHEMS EXPERIENCE POSSIBLE!

WHEN IS THE RESCHEDULED DATE?

KISSTORY FESTIVAL WILL NOW TAKE PLACE ON 25TH AND 26TH SEPTEMBER 2021.

WHERE IS THE RESCHEDULED EVENT TAKING PLACE?

WE ARE EXCITED TO BE RETURNING TO OUR OLD HOME STREATHAM COMMON, LONDON.

WHAT HAPPENS TO MY TICKETS FOR THE 2020 AND/OR 2021 JULY DATE?

WE CAN’T WAIT TO PARTY WITH YOU SO ALL TICKET(S) ARE AUTOMATICALLY TRANSFERRED TO SEPTEMBER 2021 AS FOLLOWS:

  • TICKETS FOR SATURDAY 20TH JULY 2020 WILL NOW BE TRANSFERRED TO SATURDAY 25TH SEPTEMBER 2021.
  • TICKETS FOR SATURDAY 24TH JULY 2021 WILL BE TRANSFERRED TO SATURDAY 25TH SEPTEMBER 2021.
  • TICKETS FOR SUNDAY 25TH JULY 2021 WILL BE TRANSFERRED TO SUNDAY 26TH SEPTEMBER 2021.
  • WEEKEND TICKETS FOR JULY 2021 WILL BE TRANSFERRED TO THE WEEKEND IN SEPTEMBER 2021.

YOU WILL HAVE RECEIVED AN EMAIL FROM YOUR POINT OF PURCHASE.

WHAT IF I NEED A REFUND FOR MY TICKET PURCHASED FOR THE 2020 AND/OR 2021 JULY DATE?

IF YOU HAVE PURCHASED TICKETS FOR THE 2020 EVENT / JULY 2021 EVENT AND CAN’T MAKE THE NEW SEPTEMBER DATE(S) IN 2021, PLEASE CONTACT YOUR POINT OF PURCHASE DIRECTLY TO REQUEST A REFUND.

IF YOU REQUIRE MORE INFORMATION ON THIS, PLEASE EMAIL EVENTS@KISSFMUK.COM.

WHEN WILL I RECEIVE MY REFUND?

IF YOU’VE REQUESTED A REFUND VIA YOUR POINT OF PURCHASE, THEY WILL AIM TO HAVE IT PROCESSED WITHIN 30 DAYS.

CAN I GET A REFUND ON MY TICKETS I PURCHASED AFTER THE EVENT WENT BACK ON SALE FOR SEPTEMBER?

BASED ON THE EVENT GOING AHEAD, TICKETS PURCHASED ON OR AFTER 6TH APRIL ARE NON-REFUNDABLE.

BUT WHAT ABOUT COVID?

IF THE EVENT NEEDS TO BE FURTHER POSTPONED, TICKETS WILL BE AUTOMATICALLY TRANSFERRED TO THE NEW DATE, OR SHOULD YOU NOT BE ABLE TO MAKE THE NEW DATE YOU WILL BE ENTITLED TO A REFUND.

WHAT COVID SAFETY MEASURES WILL YOU HAVE IN PLACE?

PLEASE NOTE THAT THERE MAY BE ADDITIONAL MEASURES IN PLACE TO ENSURE THE SAFETY OF ATTENDEES AND STAFF TO MAKE SURE WE’RE OPERATING SAFELY AND WITHIN THE GUIDELINES AS THEY’RE RELEASED BY THE GOVERNMENT AT THE TIME OF THE EVENT.

DO YOU HAVE TO BE OVER 18 TO COME?

THIS IS AN OVER 18’S EVENT. WE RECOMMEND THAT EVERYONE BRINGS ID, NO REFUNDS WILL BE GIVEN FOR LACK OF ID ON THE DAY.

WILL THERE BE CAMPING?

NO, THIS IS NOT A CAMPING EVENT, SO PLEASE DO NOT BRING A TENT - YOU WON’T BE ABLE TO PITCH IT UP!

HOW DO I GET THERE?

WE RECOMMEND USING PUBLIC TRANSPORT TO GET TO STREATHAM COMMON:

BY BUS – 50, 60, 109, 249, 250, 255.

BY TRAIN – STREATHAM OR STREATHAM COMMON STATION.

FOR MORE INFO, PLEASE HEAD TO THE TFL.GOV.UK WEBSITE TO PLAN YOUR JOURNEY.

THERE IS STRICTLY NO PARKING. ALL SURROUNDING RESIDENTIAL ROADS WILL BE CLOSED OFF FOR NON-RESIDENTIAL TRAFFIC.

WILL THERE BE DISABLED ACCESS?

OF COURSE! WE WANT EVERYONE TO COME DOWN AND HAVE A GREAT TIME! IF YOU’D LIKE MORE INFORMATION PLEASE CONTACT CONTACT@KITSTAR.CO.UK.

CAN I BRING MY OWN FOOD/DRINKS?

DUE TO SECURITY REASONS, NO FOOD OR DRINK CAN BE BROUGHT INTO THE EVENT. FREE TAP WATER WILL BE AVAILABLE AT ALL BARS. THERE WILL BE LOTS OF DRINKS AND FOOD OPTIONS FOR ALL ON SITE SO ALL YOU NEED TO BRING IS YOUR AWESOME SELF!

CAN I TAKE PHOTOS?

WE ACTIVELY ENCOURAGE PHOTOGRAPH TAKING AND EXPECT SELFIE STANDARDS TO BE HIGH BUT NO SELFIE STICKS WILL BE ALLOWED ON SITE! PLUS, PROFESSIONAL CAMERA EQUIPMENT AND PROFESSIONAL CAMERAS WITH A DETACHABLE ZOOM LENS ARE A NO NO! DON’T FORGET TO HASHTAG YOUR POSTS ON SOCIAL WITH #KISSTORY.

WHEN WILL THE SET TIMES BE RELEASED?

WE WILL RELEASE SET TIMES IN THE WEEK PRIOR TO THE EVENT. MAKE SURE YOU DON’T MISS OUT BY FOLLOWING KISSTORY ON SOCIAL MEDIA TO STAY UP TO DATE WITH ALL THE LATEST INFO!

WHAT IF I HAVE A PROBLEM DURING THE EVENT?

THERE WILL BE TWO HELP DESKS IN PLACE. ONE INSIDE AND ONE OUTSIDE THE EVENT IF YOU HAVE ANY PROBLEMS OR ISSUES ON THE DAY.

WHEN DO I HAVE TO GET THERE BY?

LAST ENTRY IS 6PM, UNLESS SPECIFIED ON YOUR TICKET.

I HAVE A QUESTION ABOUT MY TICKET.

PLEASE GET IN TOUCH WITH YOUR POINT OF PURCHASE FOR ANY INFO.

WHAT ARE THE AUTHORISED TICKETING AGENTS?

WE STRONGLY RECOMMEND THAT YOU DO NOT BUY A TICKET FROM ANYWHERE OTHER THAN OUR OFFICIAL TICKETING OUTLETS (UNIVERSE AND SKIDDLE) TO AVOID ANY DRAMAS.

WHEN WILL I RECEIVE MY TICKETS?

TICKETS WILL BE RELEASED AS E-TICKETS ONE WEEK PRIOR TO THE EVENT.

WILL I BE SEARCHED ON ENTRY AND CAN I BRING IN A BAG?

FULL SEARCHES AND WALKTHROUGH METAL DETECTION ARCHES WILL BE IN OPERATION ON THE DAY, THIS IS A CONDITION OF ENTRY. TO HELP YOU GET THROUGH SECURITY AS QUICKLY AS POSSIBLE PLEASE DO NOT BRING A BAG LARGER THAN AN A4 SHEET OF PAPER. IF YOU NEED FURTHER CLARIFICATION PLEASE CONTACT CONTACT@KITSTAR.CO.UK.

WHAT ITEMS ARE RESTRICTED? CAN I BRING PERFUME OR AEROSOLES?

NO DRUGS OR ILLEGAL SUBSTANCES ARE PERMITTED ON THE SITE. NO WEAPONS OF ANY KIND ARE ALLOWED ON SITE.

STRICTLY NO GLASS (INCLUDING PERFUME OR COSMETIC BOTTLES) CAN BE BROUGHT INTO THE EVENT. NO AEROSOLS WILL BE ALLOWED ON SITE.

WILL THERE BE CASH MACHINES ON SITE?

YES, THERE WILL BE CASH MACHINES AVAILABLE ON SITE.

CAN I COME IN AND OUT OF THE EVENT?

THERE IS NO READMISSION. IF YOU LEAVE YOU WILL NOT BE ALLOWED BACK IN.

WHAT’S THE DRESS CODE?

DRESS TO IMPRESS! DON YOUR BEST OUTFITS AND MAKE SURE YOUR SELFIE GAME IS STRONG! DON’T FORGET TO HASHTAG YOUR POSTS ON SOCIAL WITH #KISSTORY.

I AM A LOCAL RESIDENT; CAN I GET IN TOUCH WITH QUESTIONS?

IF YOU ARE A LOCAL RESIDENT AND HAVE ANY QUESTIONS ABOUT THE EVENT OR FOR RESIDENTS TICKET ENQUIRIES PLEASE EMAIL CONTACT@KITSTAR.CO.UK.

ANY MORE QUESTIONS?

CONTACT@KITSTAR.CO.UK.